Earlier this week I ordered a book, Moneyball, from half.com. It was listed as being in very good condition and priced at 89 cents. About a day later, I heard from the seller. Whoops, they said, they didn’t actually have the book. They gave me two options: either choose a different book from their inventory, or have them refund the order. I chose neither. I replied, “I want the title I ordered at the quality I ordered at the price I ordered.” In other words, I’m saying that it is their obligation to find a new copy for their inventory and ship it to me even if it means they lose money on the deal. That seems fair to me. Heck, I think it should be the half.com policy: if a seller suddenly realizes they don’t have the product they listed for sale, then they should be obligated to buy the next cheapest similar item and then sell it to me at the price originally listed by the seller.
I haven’t heard back from them. We’ll see how this goes.
