I’m pretty upset with this one (more than my normal state of being upset).
On December 8th, well before Christmas in my book, I ordered some Christmas presents. You can bet (since I’m posting this here) that they took my money and haven’t bothered to do anything. I just filed a complaint with paypal, so I may be able to get my money back.
They’re a real great website to order from. They don’t offer a phone number. They don’t reply to emails. And they go on vacations over the holidays, for over a week at a time, or so says their auto-response email. But they do list a phone number, 614-895-2170, if you dig through the details of the paypal transaction; the downside is that it’s disconnected. As is another phone number, 866-488-2170, which shows up through some Google searches as their “service number”. Real pros there.
On the upside, I don’t feel as bad because I just read this thread at Amazon. Apparently eftgifts was offering some kind of Playstation bundle for Christmas. They of course failed to deliver the Playstations, and in some cases shipped boxes filled only packing materials.
I guess this will cure me of ever again not buying from the retail giants.
UPDATE 2009-01-18: It’s been 5 days and EFTgifts has yet to respond to my PayPal complaint. Only 5 more days until I learn whether or not I can get any of my money refunded.
UPDATE 2009-01-24: Paypal agrees that EFTgifts ripped me off. EFTgifts didn’t even bother to respond to my complaint.
After careful review, we have concluded our investigation of the Buyer
Complaint described below.We have decided in your favor, however, we were unable to recover any funds
from the seller’s account. As stated in the PayPal User Agreement, recovery
of funds associated with a Buyer Complaint cannot be guaranteed.Please know that we will make our best effort to recover the funds in
question if they become available in the seller’s account in the future and
will take appropriate action against the seller. Such action may include
issuing a warning, a temporary restriction, or terminating the account.
Keep in mind that PayPal uses a number of factors to determine when to take
action, including member complaints. Due to privacy laws, we cannot discuss
the details of any action taken. We hope you understand our policy and that
it assures you that you are safe using PayPal.
Well I certainly don’t feel safe using Paypal. Although I have a sneaking suspicion that once they are sent more money by anyone else, that money will become mine. If so, that’s a really twisted way to handle these types of situations.
How I Feel
I have order from http://www.eftgifts.com a few times now and I have been satisfied each time. Each item that came in was packaged with care and none were destroyed during shipment. In fact, each package came with it’s own seal plus an additional seal by eftgifts for extra protection during shipment. I was greatly pleased in the care that they took in shipping my items to me.
Most of the items I ordered, the lady’s would be able to give to their children or grandchildren. I also ordered beads and cords for each lady to make a necklace for all the little girls in our church. This was a way to let the little girls know that the big girls loved them and that we thought of them. And of course each little girl loved her necklace.
Over all I have found some great buys at http://www.eftgifts.com and have been happy with each and every single one of them.
I hope that this has helped in some kind of way.
God Bless!
Well Tina, this does not help at all. It really makes me feel great to know that they used to be competent.
If you’d really like to help, how about you call up the folks at eftgifts and ask them what gives? Well, if they actually had working phone numbers. So how about you email them? Maybe they’ll email you back since they seem to like you. Clearly they don’t like me. Their silence is a very loud “fuck off.”
“Tina”, I know you’re still lurking around. Have you anything to say for yourself?