It’s been a fun morning here in snowy Northern Virginia. I’d like to first give a shout out to the jerk-off driving the white mini-van/suv. Hey jerk-off, way to ignore my presence as oncoming traffic and execute a 2MPH right-turn on red. I realize it’s potentially slick out there, and that’s the reason to accelerate slowly, but it’s also the same fucking reason to not pull out in front of someone who is going full speed and may not be able to slow down enough to prevent colliding directly into your driver’s side door. Also, I saw from my rear view mirror your excellent merge into the 2nd lane just in front of some other poor driver while you were racing down the road at what must have been 9, or maybe even 10 miles-per-hour. But I digress. I need to thank a certain work-related customer service department.
I’ve had the pleasure of wasting a half hour this morning, and a good 20 minutes last week attempting to explain to some customer service people what should be a very simple concept. It seems they’re not clear on the idea that when they provide a customer with a hyperlink, that the link should actually work for the customers. Like fucking rocket science, I know. They’re providing internal links without domain names. For example, the link they should be providing should be something like:
http://selfhelp.idiots.com/login
But they’re giving something like:
http://selfhelp/login
Because I have since learned what the correct link should be, I don’t really need them to fix their stupid problem. I merely took the time to point it out so that they could fix it and avoid having problems with other people.
Last week, as I was explaining this problem, the woman on the phone actually said that she didn’t believe what I was telling her. She honestly didn’t believe that the domain name was required information.
As I found out this morning, she obviously didn’t bother to record my concerns. The problem has been escalated. So now I’ve got an email from some guy saying, and I paraphrase, “well the [shitty] link worked for me, there must be something wrong with your browser or your security settings.”
We’ll see where this ends up.