Rachel and I got back to NoVa from Miami last night. I intend, but don’t promise, that I’ll post some of the amusing parts of the trip later on. For now I wanted to make a brief comment about American Airlines and airlines in general.
This is the first time I’ve flown on American (not that I fly much in general). American got my business because they offered the primary service I wanted at the best price. That service was a direct flight from the DC area to Miami that departed after business hours on Friday. I fully understand that many people are not big fans of American and have horror stories about them (just as I understand that such lack-of-appreciation and volume of horror stories exist for just about every airline). However, American did one thing right that made me wonder why the other airlines didn’t do the same: they gave me a full can of pop. Delta and United give you a tiny cup with some ice and then proceed to pour a tiny drink from the can.
I never really understood the motivation for the tiny beverages. Is it because giving someone 12oz instead of 6 6oz instead of 12 saves 6oz of weight per passenger on the plane? Is it because if we get a full drink we’ll have to use the bathroom more? Or is it because it seems practical to save 25 cents per passenger on pop?
I have no idea what the answer is. But I’m pleased because it seems that American managed to make me happier by offering less service. I guess it’s a simple rule: a little good service is far better than a lot of bad service.
“I never really understood the motivation for the tiny beverages. Is it because giving someone 12oz instead of 6 saves 6oz of weight per passenger on the plane?”
How do you save 6 oz’s when the 12 oz’s are already on the plane?! Seriously, I am writing Dr. Nowak.
Correction is being made…