My new phone is in-hand and fully functional. Between my last post and now, this is what happened:
I re-opened email communication with Sprint customer service. Unfortunately I was not reconnected with the first helper who, after giving me the wrong phone number to call for customer service, told me that all I had to do was tell him the model of phone and he promised it would be shipped to me and all would be taken care of (I didn’t take him up on the offer at the time because by the time I got the email I was on the phone with the very quiet, hard to hear Asian woman who apparently kept me on the phone for 10 minutes and had no intention of actually listening to me or trying to solve the situation).
The new helper was useless at first. Instead of taking a minute to understand the situation, I got a semi-canned and wholly useless reply. After that came another useless reply about getting a new phone through the optional insurance program (which I have never had). Then I responded with my precise situation and asked that someone from customer service actually call me. I was told that someone would call me… within the next 5 days. Remember kids, at Sprint, customers are #1!
After saying, “5 days, what the fuck are you smoking you piece of worthless human trash,” (Ok I didn’t actually say that), I was told that I simply had to go to the Sprint store and all would be well. Now, I didn’t bother to ask why the fuck she was telling me I had to go to the Sprint store when the previous helper told me he could take care of the problem. But I didn’t want to confuse the poor girl. Surely she spends the majority of her time trying to differentiate between her and and random holes in the ground.
So I go to the Sprint store. To be fair, the DMV-esque Sprint store deserves its own post, but that will have to wait. Anyway, I was eventually helped. The guy helping me took my account information and plugged it into his computer. It took him all of about 2 seconds to completely recognize the problems I had been having and why I was there. It was as easy as “You want a new phone and we’ll hook you right up.”
This all leads me to wonder why the ass-clowns at customer service could never figure this out?
On a side note, I really like my phone. It’s the m500, which is a flip phone that is slim but isn’t all awkward like the Razor. I’m glad I upgraded. My only complaint is that the default audio and visual schemes are so fruity only a pre-pubescent 13 year-old girl could find them at all attractive.
