There’s one more twist to the Sprint rant I began yesterday. As you’ll recall, I communicated via email with customer service. I was told to simply “exchange” the phone I had already returned to them. Then I was given a phone number to call to have a new phone shipped to me. That phone number turned out to be incorrect, at least according to the person who eventually spoke to me on that line.
Well, after that call proved to be useless, I sent a response via email to customer service thanking them for giving me the wrong number and hoping that maybe they wouldn’t “accidentally” screw other people they way were screwing me.
At some point after the conversation with the very quiet and hard to hear woman which now seems to have been completely fruitless, I received a reply to my email. It basically said, “just tell us which model phone you want, and we’ll get it to you.” Obviously I am trying to get back to that track.
But think about it. I spent at least 10 minutes of a 38 minute phone call talking to some poor woman who seemed to have no idea what was going on. At least 5 times in the conversation I had to repeat the kind of phone I wanted. “m500.” “Yes, I said the m500.” “M500!!!” But according to the guy on the other end of the email, all I had to really do was tell him “m500″ and everything would be taken care off.
Stupid asshats.
Wha Says:
I ran into some trouble with Sprint a few months ago. I switched off my parents’ family plan and onto my own. Sprint royally screwed the transition. At first they way over charged me. But since then, there have been multiple unexplained credits applied to my account. I don’t know why or where they are coming from, but I haven’t paid a Sprint bill in 2 or 3 months now and I still have an 18.00 credit on my account. I plan to keep it up to see how long they will screw up in my favor. I figure, if I call them to have it fixed - there’s a damn good chance they’ll screw up again and grossly over charge me! So until my service stops working - I’m going to enjoy not paying them.