4/3/2007

OnRebate: The end(?)
Filed under: OnRebate.com — nobrainer @ 3:51 pm

The OnRebate CEO, Bill Gollan, did respond to an email. He promised to straighten things out, and it appears he has done so.

He apologized and promised to have my refund-check in the mail this evening.

Bill was also nice enough to give me his direct-line phone number. I spoke to him for a little bit and he seemed completely interested in helping me and listening to my concerns.

Hopefully this straightens everything out and I will get my nice little check for $5.50.

UPDATE (4/11/2007): Yesterday’s mail brought my refund from OnRebate. Nice guys that they are, they even rounded up and gave me an extra fifty cents!

collapse Lonny Paul Says:
April 3rd, 2007 at 10:42 pm

Bill spoke with me after your call today. I had escalated the issue to him this morning. Glad to hear all is well. ;)

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collapse Nels Anderson Says:
April 17th, 2007 at 12:32 pm

I’m actually embroiled in very similar dispute with OnRebate. I’ve had a rebate in “will be released in 5-10 business days” limbo for about 9 months. If at all possible, it would be fantastic if you could email me and tell me how you actually managed to get a response out of OnRebate. I’ve tried emailing the people you’ve mentioned, but it seems like it’s just been going into a black hole. Thank you very much, and I’m glad that someone out there was able to get their money back from OnRebate.

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collapse nobrainer Says:
April 17th, 2007 at 3:12 pm

I seemed to catch the CEOs attention when I highlighted the parts of the Systemax ethics policy that OnRebate seemed to be violating. In particular, parts 1 and 8. I then gave a brief timeline, of my scenario and contacts that violated those policies.

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collapse Amit Says:
April 27th, 2007 at 2:03 pm

I had my $100 rebate approved since Oct 2006 and haven’t received yet. After complaining to BBB against onrebate and and systemax, and reading your blog, I did get response from Bill Gollan (CEO) who asked their department to make the payment today (Apr 24). Still the payment has not been made. Rather I received a mail from Denise Bennett that they are waiting for the rebate sponsor for funding and they can not do anything about it unless the rebate sponsor sends the fund !!!!!!!

BTW, Anthony Jones email address in tony.jones@onrebate.com (his phone and email address I received from Systemax after I complained in BBB against Systemax)

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