Nobody likes it when bad things happen to good people. Certainly bad things happen to almost everyone. But why is it when big, bad things happen, suddenly everyone it happened to was a “great guy” a “hard worker” and/or someone who “played by the rules?”
I read a similar such comment this morning about Circuit City’s plan to layoff 3,400 employees. To be clear, I don’t consider layoffs to be good news. Nor am I brutally certain that Circuit City’s plan is a good one. But I replied with this:
We are talking about Circuit City employees, right? The people who will try everything in their power to sell you an expensive and almost completely unnecessary extended warranty? Two days ago, how many Loungers would have said, “man, I just LOVE the staff at Circuit City. They are just the best, friendliest, nicest people who always make sure that I get a great deal!”
Apparently the initial comment was really about loyalty. Being the cynical person I am, I can conclude that their “loyalty” was mostly tied to their paychecks being well above market value.
Thank you Mr. Nobrainer. I’ve read several blogs about how this is a terrible thing, but the damn fact of the matter is I haven’t enjoyed my customer experience in Circuit City– ever. It’s funny, everyone loves to write bitchy blog posts about terrible customer service, but if someone or a group of people got fired from that same company then the blog posts would come a rollin’ in the other way too.