12/19/2006 - Lied to
1/7/2007 - Lied to
1/24/2007 - Lied to
2/15/2007 - Lied to
3/5/2007 - Lied to
3/20/2007 - To be determined.
I’m continuing to follow up on the progress of my long-overdue No-Wait Rebate refund fee. I should probably go to the BBB, but in all honesty I have developed a sick fascination with dealing with OnRebate directly. On March 5th I called and was told my payment would be processed on March 8th. Well guess what didn’t happen on March 8th.
Moving on today, I called back, and after waiting patiently for about 20 minutes I finally got to talk to the manager, Nikki Thomas. Nikki was supposed to call me back on February 15th, but getting my new OnRebate tracking number was good enough for me at the time. So what did I learn today? Apparently OnRebate owes a lot of people refunds for their No-Wait Rebate fees. Apparently it is so many that they can’t keep up with them. But Nikki assures me that they’ll be sent out soon (gee, sounds familiar). Now I have what is supposed to be a direct line to her so that I can get some other excuse when my refund doesn’t show up in the next 2 weeks.
Having heard more of the details, it sounds like OnRebate implemented the No-Wait rebates without any idea about how to actually do it. They also guaranteed with the No-Wait rebates while offering no details about the guarantee. And they had absolutely no plan for dealing with the repercussions of making offers they couldn’t back up.
Oh, and I haven’t heard shit back from Lonny Paul, either.
[UPDATED: Lonny did indeed get back to me. He was told basically what I was, that things would be sent out by the end of this week. He adds that "Tiger[direct] is no longer using OnRebate for Tiger[direct]-funded rebates.”]
Onrebate.com sucks