Nobrainer’s Think Tank

It has been 22 days (16 business days) since I last checked in with my pals at OnRebate. At that time I was assured my $5.50 would be processed and sent within 10 business days. So yesterday, sans check, I called in again. After holding, asking to speak to a manager, re-telling my story to Mike, and then being told that manager was unavailable, I was left to wait for the manager to call me back.

As yet, there has been no return phone call. I did however receive an “OnRebate Status Change” email.

OnRebate.com pleased to inform you that your rebate has been processed on [DATE].

Below is the summary of your rebate registration information:

Rebate Offer: ORREF-1009
Rebate Description: $5.50 No-Wait Fee Refund
Rebate Award: $
Final Award: [FinalReward]
Tracking Number: [TrackingNum]

Thank you for using OnRebate.com!

Mike also told me that Shawn had indeed put my case into the system to be processed, but didn’t have a good reason why it would have been unprocessed after 16 business days when typical turnaround is 7-10.

Time to hurry up and wait on my check.

Oh, and here’s the link to the Florida BBB page on OnRebate. “Based on BBB files, this company has an unsatisfactory record with the Bureau due to a failure to respond to complaints.”

“Guarantees or Warranty Issues: 439
Outcome of all complaints -
Resolved: 222;
Unresolved: 12;
Administratively Closed: 2;
No Response: 203;”