So I ordered up a funny birthday gift for Wha, only to have planned too poorly for it to arrive on time. Not that it would have mattered, because it’s almost two weeks later and despite having been “located in stock”, none of the geniuses involved at shop.mlb.com has figured out how to box it, slap on a shipping label, and put it on a truck. This is strange.
Inrigued as to the reason why everyone at shob.mlb.com is presumably staring at my item instead of shipping it, I figured I’d contact them, perhaps to break them out of their trance.
Two oh-so-helpful help pages explained things like “availability… tells you when we expect to ship your item from our warehouse.” They did not give data on the actual level of skill or intelligence quotients of the workers at shop.mlb.com involved in not shipping me item. While such information may not have been useful per se, it may have helped me to understand the delay.
Telling me that my item is “located in stock” seems to indicate that they have no plans to actually ship my order. Now I’m getting a bit more peeved.
Undeterred and still uniformed, I took notice of this question and answer: “Still have questions? Contact Customer Service.”
Brilliant!
I filled in all the boxes such as my name, phone number, order number, etc., and “Questions & Comments” and submitted. Moments later, what in my wonderful inbox did appear, but “an automated response”.
Unfortunately for me, it wasn’t one of those nice “we got your comments and we’ll be contacting you.” Nope. “You will not receive another response. Do not respond to this e-mail.” But it’s ok, because I am a “valued customer”.
But if problems remain, I can call the wonderful people at shop.mlb.com.
Why ask for my phone number and order number if you’re going to send me nothing but the same form email that you’d send Haywood@Jablowme.com? Why even set up the pretense that you actually care and might, just might, be able to contact me with a reasonable explanation of why my item is stuck to the shelf upon which it sits? I wonder, what would Tyler Durden do?
Oh, did I mention that they were so helpful as to actually include the number at which I can call them?
I didn’t? Well it’s because they didn’t.
Here’s a tip for shop.mlb.com. If you are going to have web support, SUPPORT IT!
[...] Having found the phone number for shop.mlb.com @ 888-MLB-SHOP (after being left affronted by their website), I was able to speak to a real person. Said person confirmed that my order seemed to be stuck in limbo, somewhere in between “we really appreciate your business as it supports our heroin addiction” and “I can’t remember what an address label is.” [...]