Now I’m convinced. I’m finally fully convinced. I was concerned before. Today the line was completely crossed. I’m definitely switching from Sprint to Verizon. In a few months.
To date, my service with Sprint has been adequate. I don’t use my phone much, but it has usually worked when I needed it. (It seems to have a strange disinclination to work from my home in Ohio, however.)
It was brought to my attention, however, that nearly EVERYONE I ever talk to on the phone already has Verizon. By switching all in-network calls would be free. So that’s good by itself.
How appropriate… my phone just buzzed to alert me to a voicemail that I was left 35 minutes ago, while I was on the line with Sprint customer service.
Why did I have to make a 12 minute phone call to customer service? Because the Sprint website is as inoperable as it is ugly.
All I wanted to do was switch my payment method from automatic checking account withdrawals to credit card charges. This is the reason online self-service websites exist. But, and this is by far not the first time…
I will venture to guess that 2 out of every 3 attempts I have made to modify my account have been met with some type of service unavailable message.
Sprint, you will soon be gone. I will be glad to be rid of you. I will now, no longer ever consider saying good things about you.
Trickey Says:
Who isn’t on Verizon? I am going to upgrade my plan because everyone I know is on it and all my contractors are not and killing my other minutes. As for personal calls, they have been my obvious choice since the days of Cingularwhen I first moved to charlotte and had to sit on my bed with my headtilted just so for reception.
How come I didn’t get the freaking MEMO!?
Hey, I didn’t switch until last year. I was on the cell phone short bus as well. My stop just came up first