6/28/2005

Plaxo, you have angered me
Filed under: UC Sucks, Hatred — nobrainer @ 5:13 pm

Plaxo is a handy little tool for Outlook users, particularly those using Outlook on several different machines. It serves to synchronize one’s contact lists and appointments. The service is also handy if you’re friends use it. Once you’re connected, you can easily update your contact information with your pals my merely logging in and making the necessary changes.

At this point, you probably don’t want to know what’s behind door #3 because this service is invaluable and free.

Why then am I upset? Plaxo has a nasty habit of creating multiple entries. I like my friends, but I do not need their information stored in triplicate. But hey, it’s free. I can deal with that.

Today via email they announced, “Kerry, Plaxo just got better!”

I’m listenin’.

. . . Plaxo Address Book Optimizer is one of our recent additions of high-value, low-priced options that extend the power of the free service you’ve been enjoying.
[…]
Easily eliminate duplicate entries in your address book.

There are many ways in which redundant data can infiltrate and clutter your electronic address book. Plaxo Address Book Optimizer is the best way to set things straight. Never go cross-eyed again wading through an unnecessarily cluttered address book.

What a bunch of asshats. They got me hooked on free software that they know doesn’t work quite right, and now they want me to pay them to scoop up the mess they left in tightly coiled piles on my lawn.

No thank you.

I’m not about to pay $30/year so that these pricks can give me the logic statements they left out the first time. When two entries have — gee, I dunno — the same name, email address, or phone number, it would be oh too natural to ask the user if the two entries should in fact be one, and if so how should the data be merged. This is a simple concept. I grasp it. You grasp it. It’s so simple, you should be mad that I spelled it out because I just unnecessarily wasted 1 second of your life.

Plaxo and UC suck!

Update: At 7:22 PM someone from Mountain View, CA (corpgw.plaxo.com (66.151.128.22)) used bloglines to find my screed. I’m sure they were pleased.

collapse Laurin Says:

“tightly coiled piles”? NASTY!!!!!!!!

collapse nobrainer Says:

Point for whomever can name the sitcom, episode, and character from where I derived this line.

 
 
collapse Stacy Martin - Plaxo Privacy Officer Says:

Plaxo should not be creating duplicate entries, but if you believe this is the case, you should contact our support team for assistance (support @t plaxo.com). Plaxo treats each entry in the member’s address book as separate entities, even if the user has
has created multiple copies of the same contact, perhaps in separate folders. Each entry is managed separately.

The ABO (Address Book Optimizer) was developed based on feedback people gave us about wanting to clean up the clutter in their address books. Through merging, using various other tools, emails, etc… many people have complained that they have a
lot of duplicates in their address book and this can really slow down performance. User feedback indicated this was a premium feature people would be willing to pay for, which would help to generate revenue allowing us to support the free basic service and continue to build out new services.

What sounds easy is sometimes very hard to implement.

Certainly the ABO was not designed to clean up duplication problems that you’ve stated Plaxo creates.
We should not be creating any duplicates.

when we developed the ABO, Plaxo being one of the causes for duplicate entries was not the purpose of the tool.

 
collapse Stacy Martin - Plaxo Privacy Officer Says:

Ugg, ignore those last 4 lines. I failed to clean up my post. I was going to say that the ABO actually took a
while to develop, because it’s actually a difficult problem to solve. ABO was not developed to fix our own bugs.
If Plaxo is creating any dupes, please let our support folks know in order to investigate.